Shipping policy

SECTION 1 – ORDER PROCESSING TIMES

Orders are processed within 1–2 business days after payment confirmation. During peak periods, holidays, or high‑volume days, processing times may be slightly extended.

SECTION 2 – SHIPPING TIMES

Delivery times vary depending on the destination and the shipping method selected at checkout. Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please note: Gear‑Up is not liable for delays caused by carriers, customs, or events outside our control. All delivery times are estimates and not guaranteed.

SECTION 3 – SHIPPING RATES

Shipping costs are calculated at checkout based on:

  • package weight

  • destination

  • selected shipping method

Customs duties, import taxes, or additional fees (if applicable) are the responsibility of the customer.

SECTION 4 – INTERNATIONAL SHIPPING

Gear‑Up ships to multiple countries. International shipments may be subject to:

  • customs inspections

  • additional fees

  • longer delivery times

Customers are responsible for verifying any import restrictions or regulations in their country.

SECTION 5 – ORDER TRACKING

Once your order has shipped, you will receive:

  • a shipping confirmation email

  • a tracking link

  • carrier information

Tracking updates may take several hours to appear after the carrier receives the package.

SECTION 6 – FAILED DELIVERY / INCORRECT ADDRESS

If a package cannot be delivered due to:

  • incorrect or incomplete address

  • customer absence

  • failure to collect from a pickup point

The package may be returned to the originating warehouse. Customers are responsible for any additional shipping fees required to resend the order.

SECTION 7 – RISK OF LOSS

As stated in our Terms of Service:

"Once we transfer products to the carrier, title and risk of loss passes to you.”

Gear‑Up is not responsible for lost or damaged packages caused by the carrier. We will assist you in contacting the carrier to open an investigation if needed.

SECTION 8 – DAMAGED OR TAMPERED PACKAGES

If your package arrives damaged or appears tampered with:

  • photograph the package immediately

  • keep all original packaging

  • contact us within 48 hours at marcoroberto0607@gmail.com

We will evaluate the issue and assist you with the next steps.

SECTION 9 – CONTACT INFORMATION

For any shipping‑related questions, contact us at: marcoroberto0607@gmail.com